Article categories: News
New AI chatbot available on the public transport website
Published: 27.7.2026
Vaasa’s and Mustasaari’s public transport service Lifti has launched a new AI-powered chatbot that helps customers find answers to public transport-related questions quickly and effortlessly. The service is available 24/7.
The chatbot can be found on the public transport website in the bottom-right corner of the page, once the user has accepted all website cookies.
The AI searches for answers from the City of Vaasa’s website and from pre-defined response content provided to it. Through the chat, users can ask general questions anonymously. Users should not enter any personal details into the chatbot.
Chatbot conversations are stored for one month for the purposes of service development and quality improvement.
Customer service can be contacted by submitting feedback
The chat includes a feedback feature that makes it easier than before to send feedback to Lifti. Questions, comments, and compliments submitted through the feedback function are directed straight to customer service representatives, who will respond within a few working days. Messages and personal details submitted through the feedback function are not processed using AI.
Feedback can be sent through the chat by clicking the “Anna palautetta” button.
Language versions are being developed
Conversations with the chatbot work best in Finnish, Swedish and English, but the chat can also be used in other languages. Responses are automatically provided in the language in which the user starts the conversation with the chatbot.
The service is still in the development phase, which means that the chat buttons, headings and feedback function are currently available only in Finnish. Swedish and English versions will be added later. Until then, feedback can continue to be submitted through the City of Vaasa Feedback Service, which is available in all three languages.