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Welcome Office - Information and guidance

Are you new in Finland?

Welcome Office provides information on matters such as immigration, public services, Finnish society, language courses, working life and leisure activities.

Whatever your question or matter: Welcome, free of charge!

Opening hours / Timetable:

NOTE! Wednesday 28.9. Welcome Office is open from 10 am to 11.30 am

English, Finnish, Swedish & Arabic: Mondays, Wednesdays & Thursdays 10 a.m. – 4.15 p.m., Tuesdays 10 a.m. – 5 p.m., Friday 10 a.m. – 3 p.m.

Contact: or Tel. +358 (0)6-325 1551 or through chat on pages. You can also send message through the Microsoft Kaizala application to Tel. 040 569 6046, or. Get the app free from Google Play or Apple Store.

You can get advice and help with:

  • official paper work & applications
  • making appointments
  • immigration matters
  • working life
  • public and government services and the Finnish society 
  • language courses
  • education and training possibilities
  • day care
  • social and health care services
  • housing
  • leisure activities

Finnish and Swedish courses in Vaasa

Welcome Office compiles and updates a booklet on language courses offered by different educational service providers every season. You can pick up a copy free of charge at Welcome Office, Kirjastonkatu 13.

Language courses BOOKLET 2022 Spring

Resurssirengas - a network for promoting integration activities

Resurssirengas – Resursringen is a network for specialists and actors who work with integration-promoting activities in the Vaasa region. The network shares information through a mailing list and discusses issues related to immigration and integration at meetings approx twice/year. Within the network we spread information about e.g. courses or events aimed at immigrants. The network is bilingual in Finnish / Swedish and is coordinated by Marjo Hannu-Jama and Welcome Office.

If you want to reach other specialists and actors or receive information from others, contact and we will add your contact information to the e-mail list.

Anyone with relevant information for the network, should send the e-mail to, and it is forwarded to the members of the network. The list reaches about 200 specialists and actors in integration promoting matters.

Welcome Office background and project website

  • Welcome Office is an information and guidance service that began in 2012 as a project funded by the European Social Fund (granted by ELY, the Centre for Economic Development, Transport and the Environment of Ostrobothnia) and the European Regional Development Fund (granted by the Regional Council of Ostrobothnia). 
  • Twelve municipalities in Ostrobothnia took part in the project. The project had three workers and one project manager. 
  • During the project, Vaasa, Vörå and Korsholm Welcome Offices were governed by the City of Vaasa through the Social and Healthcare sector’s Immigration office.  
  • Welcome Office’s customer service desk opened in Vaasa in 2012 at the Public Information Centre in the Library building. 
  • Welcome Office has been a part of the Administrative services within Central Administration from 2015 onwards. 
  • In 2017, Korsholm decided to part ways with the project and set up their own independent Welcome Office. 
  • One touring Service Advisor is responsible for the K-5 area: NärpesMalaxKorsnäsKristinestad and Kaskö. 

The project’s old website contains information on the project (between 2012 and 2015) and the Welcome Office desks in other municipalities, including their contact details.

Contact details

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Opening hours

  • NOTE! Wednesday 28.9. Welcome Office is open from 10 am to 11.30 am

  • MONDAY 10 am - 4:15 pm

  • TUESDAY 10 am - 5 pm

  • WEDNESDAY 10 am - 4:15 pm

  • THURSDAY 10 am - 4:15 pm

  • FRIDAY 10 am - 3 pm