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Information and advisory services

  • Invoices from the City of Vaasa can be paid at Citizen Service Points in cash or by using the most common debit and credit cards without a service charge.

  • At Vähäkyrö House (Vähäkyrö-talo), you can get help and advice on the services offered by the city, as well as Kela's helpline customer service. We also provide Postal Services. Welcome every weekday!

  • The service advisors at Citizen Services are there to help you and guide you through City of Vaasa’s administration and other areas of public administration. If you are unsure which department you need to contact in different situations, the advisors will help you find the relevant information.

  • Are you new in Finland?
    Welcome Office provides information on matters such as immigration, public services, Finnish society, language courses, working life and leisure activities.

  • Digital Support is ready to help you and give you advice on how to use a computer, a mobile phone, a tablet computer or the digital government services. The Digital Support services are designed to teach the citizens the skills and knowledge they need to use digital devices and digital government services safely and independently.